Privacy Policy

1. Introduction

At LabFluent, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our laboratory information management system.

This policy applies to all users of LabFluent, regardless of location, and describes our practices for both free and paid service tiers.

By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

Personal Information

We collect information you provide directly to us, including:

• Name and contact information (email)
• Account credentials (email, password)

Laboratory Data

As part of providing our laboratory management services, we collect and store:

• Equipment information and specifications
• Booking and scheduling data
• Usage analytics and statistics
• Maintenance records and notes
• Protocol and procedure documentation
• Team member assignments and roles

Technical Information

We automatically collect certain technical information, including:

• IP address and browser type
• Device and operating system information
• Error logs and performance data
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Service
• Process transactions and manage your account
• Send you technical notices, updates, and security alerts
• Provide customer support and respond to your requests
• Analyze usage patterns to enhance user experience
• Comply with legal obligations
• Prevent fraud and ensure service security

We do not sell, rent, or share your personal information with third parties for marketing purposes.

4. Data Storage and Security

Security Measures

We implement industry-standard security measures to protect your information:

• Encryption of data in transit
• Secure server infrastructure with access controls
• Regular security audits and vulnerability assessments
• Employee training on data security practices

Data Storage

Your data is stored on secure cloud servers located in the European Union. We use reputable cloud service providers that comply with industry security standards.

We retain your data for as long as your account is active or as needed to provide services. Upon account deletion, we will remove your data immediately unless retention is required by law.

5. Data Sharing and Disclosure

We may share your information in the following limited circumstances:

Within Your Organization

Laboratory data is shared with other members of your organization as configured by your account administrators.

Legal Requirements

We may disclose information if required by law, court order, or to protect our rights and safety or that of others.

6. Your Rights and Choices

Access and Control

You have the right to:

• Access and update your personal information
• Export your data in a portable format
• Delete your account and associated data
• Opt out of non-essential communications
• Request correction of inaccurate information

GDPR Rights (EU Users)

If you are located in the European Union, you have additional rights under GDPR:

• Right to rectification of inaccurate personal data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent
• Right to lodge a complaint with supervisory authorities

Exercising Your Rights

To exercise any of these rights, please contact us using the information provided in the Contact section below.

7. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience and analyze usage patterns. These may include:

• Essential cookies required for service functionality
• Analytics cookies to understand how you use our Service
• Preference cookies to remember your settings

You can control cookies through your browser settings, though disabling certain cookies may affect service functionality.

8. International Data Transfers

As we operate globally, your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.

For EU users, we comply with GDPR requirements for international transfers and use standard contractual clauses or other approved mechanisms.

9. Children's Privacy

Our Service is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16.

If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information promptly.

10. Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy.

Specific retention periods include:

• Account information: Retained while your account is active
• Laboratory data: Retained as configured by your organization
• Usage analytics: Aggregated data may be retained indefinitely
• Billing records: Retained as required by law

Upon account deletion, we will delete your personal information immediately unless longer retention is required by law.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending an email notification to registered users
• Displaying a notice within the Service

Your continued use of the Service after any changes constitutes acceptance of the updated Privacy Policy.

12. Contact Information

If you have questions about this Privacy Policy or our privacy practices, please contact us at: hello@getlabfluent.com

We will respond to privacy-related inquiries within 30 days, or within the timeframe required by applicable law.